Cancellation Policy

During May-November, as long as certain restrictions have lifted, we will be offering our spectacular Whale Watching Cruise to guests who chose to travel with us (while allowing for increased precautions to keep everyone safe).
Our precautions and changes to our normal cruise include, but are not limited to:

• Not offering Drinking Water from our re-usable bottles (Please bring your own)

• Not offering our Weather Jackets for use whilst on the cruise (Please bring your own – highly recommended)

• If social distancing is still in place during these times, we will reduce the numbers we operate each cruise with to ensure we are in accordance with these laws and keeping everyone aboard safe.

• NON-REFUNDABLE TICKETS (Cancellation & Refund Policy) – Any booking made from April 20th 2020 will fall under our new Cancellation and Refund Policy.
• All tickets purchased will be non-refundable, unless Out Of The Blue Adventures cancels the cruise due to weather/ocean conditions. If cruises are postponed due to COVID-19 temporary shut down, each participant will receive a Gift Card credit valid for a period of three years to use another time. No refunds will be issued if this occurs.
• If you need to cancel your cruise for any reason (including COVID-19 related circumstances), you must provide at least 48hrs notice via phone (in opening hours) and your ticket will become a Gift Card credit valid for a period of three years. If you give less than 48hrs notice before cruise departure, you will forfeit your money and will not receive a credit.
• If you are unwell it is the passengers responsibility to notify Out Of The Blue Adventures. To contact Out Of The Blue Adventures click here.
• If a cruise is cancelled due to weather or ocean conditions, the customer will have 24 hours to receive a full refund or choose their alternate day. If the customer does not contact us within the 24 hours, the ticket will be converted to a Gift Card and emailed to the customer to be redeemed another time (Which is non-refundable under any circumstance). All Gift Cards are valid for 3 years.

• Gift Cards – Please keep in mind that any Gift Cards purchased or received in exchange for a cancelled booking will still follow our non-refundable policy as they are valid for 3 years. Gift Cards are non-refundable under any circumstance and cannot be exchanged for cash. If you redeem a Gift Card on a booking that gets cancelled by us due to weather or minimum numbers not met, your Gift Card is still not refundable, they are valid for 3yrs and can be used on another date or transferred to someone else to use.

Private Charter Cancellation Policy 

(PLEASE READ BEFORE BOOKING & PAYING INVOICE)

• Private Charters will be non-refundable, unless Out Of The Blue Adventures cancels the cruise due to weather/ocean conditions. If cruises are postponed due to COVID-19 temporary shut down as per government order, you will receive a Gift Card credit to the value of the Private Charter valid for a period of three years to use another time. No refunds will be issued if this occurs.
• All passengers will be contacted the day prior to your tour and will be asked to complete a COVID-19 Questionnaire in order to keep everyone safe. Should someone answer yes to any of the questions, or be unwell on the day of the tour, unfortunately they will not be permitted to join the cruise. Refunds will not be issued. If you are unwell it is the passengers responsibility to notify Out Of The Blue Adventures. To contact Out Of The Blue Adventures click here.
• If you need to cancel your private cruise for any reason, you must provide at least 5 days notice via phone (in opening hours) and you may receive a credit or move your booking to another date. If you give less than 5 days notice before cruise departure, you will forfeit your money and will not receive a credit.

RESTRICTIONS:
All children must be accompanied by an adult. Minimum age is 5yrs for any cruise on the ocean. Not suitable for pregnant woman or anyone with a back injury. Anyone with cold & flu symptoms will not be allowed to board the vessel.

Your use of www.outoftheblueadventures.com or www.outoftheblueadventures.com.au and choice to book a OUT OF THE BLUE experience means that you accept the terms and conditions above. Your continued use of these sites indicates your agreement to any changes to these terms and conditions. 

For more information on these policies or for any other enquiries please email info@outoftheblueadventures.com.